DELIVERY & RETURNS
DELIVERY
The Doors of Perception ships worldwide anywhere in the world in 2 weeks. We ship directly from Ibiza using DHL or Correos.
All shipping costs are already included in the price. The only additional fees, if any, will be for your local duties and taxes.
If you have any questions regarding your order or shipping, please contact us.
RETURNS
All returns must be sent back to us within 14 days of receiving your order. Please contact us with your intention to return your order within 3 days.
Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that the item(s) arrive(s) back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.
Please note items received outside of the specified returns period will not be accepted.
HOW TO RETURN YOUR PRODUCT
Please send items back to us at:
Doors of Perception Ibiza
The Agency
Carrer venda de fruitera, 11
07814 Santa Gertrudis
Ibiza
Spain
We recommend that you insure the return shipment and use a courier that can be tracked as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at the address above.
REFUNDS
Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been received and inspected we will confirm receipt with you and please allow 5-10 working days for a refund to be credited back to your payment method.
Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable. Our clients are responsible for any customs or duties cost incurred.
FAULTY ITEMS
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.