DELIVERY & RETURNS

We're an independent designer brand — shipped worldwide from Ibiza, Spain

DELIVERY

All orders are shipped directly from Ibiza, Spain and carefully packed by us.
We ship worldwide using:

  • Correos (Spanish Post) for EU and lower-value orders
  • DHL Express for higher-value, overseas, or time-sensitive orders

Delivery times are typically:

  • Spain & EU: 3–7 working days
  • UK & Rest of World: 5–10 working days

Customs & Duties:

For international orders, local customs authorities may apply duties or taxes. We do everything we reasonably can to minimise delays or unexpected charges, and if any issue arises, we will help you resolve it.

If you have any questions before ordering, please contact us - we’re always happy to help.

 

RETURNS

If your item isn’t quite right, please contact us within 14 days of delivery.

We want you to be happy with your purchase and will always try to help find the best solution, whether that’s an exchange or a return. Because we are a small, independent brand, returns are handled personally — please contact us before sending anything back so we can assist you properly.


Please note that return postage costs are the responsibility of the customer. We recommend using a tracked service, just for peace of mind.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that the item(s) arrive(s) back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

Please note items received outside of the specified returns period will not be accepted. 

HOW TO RETURN YOUR PRODUCT

For all territories except the UK, please send items back to us at:

Patrick Cox
The Agency
Carrer venda de fruitera, 11
07814 Santa Gertrudis
Ibiza
Spain

UK RETURNS

For product being returned from the UK contact us and we will supply you with a UK address that you can post the product back to using Royal Mail.

For all returns, we recommend that you insure the return shipment and use a courier that can be tracked as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at the address above. 

 

REFUNDS

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been received and inspected we will confirm receipt with you and please allow 5-10 working days for a refund to be credited back to your payment method.

Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable. Our clients are responsible for any customs or duties cost incurred. 

 

FAULTY ITEMS

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.